Customer Support & FAQ
Everything you need to know about your Skall Studio experience, from our conscious craftsmanship to shipping and returns.
What is the Skall Studio philosophy on sustainability?
We are committed to a conscious approach to fashion, focusing on natural materials like organic cotton, linen, and recycled wool. Our collections are designed for longevity, favoring timeless aesthetics over fast-fashion trends.
How long does shipping take and what are the costs?
We offer worldwide shipping. Orders within Denmark are typically delivered in 1-2 business days, while international orders take 3-7 business days depending on the destination and courier selected.
What is your return policy?
You can return your purchase within 14 days of receipt. Items must be in their original condition, unworn, and with all Skall Studio tags attached. Please use our online portal to generate a return label.
How do I care for my Skall Studio knitwear?
To ensure the longevity of our natural fibers, we recommend airing out your garments instead of frequent washing. If needed, hand wash in cold water with a gentle wool detergent and dry flat to maintain the shape.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and MobilePay for our Danish customers.
Where are your products manufactured?
Transparency is key to our brand. A significant portion of our knitwear is produced in Denmark’s last remaining spinning mills and knitting factories, while our other collections are crafted by trusted partners in Europe and India who adhere to high ethical standards.